SMA COMPLAINTS PROCEDURE

The SMA was founded in 2001, off the back of a recommendation from the National Sports Medicine Institute and a selected committee whose remit was to produce an acceptable education standard for Sports Massage in the UK.  The SMA has been building on this work since its foundation, continuing to hold the practitioners on its register to a high standard.  All SMA members agree to abide by our Code of Conduct, which sets out the standards of professional behaviour that we expect.

We very much hope that no-one is ever given cause to complain about an SMA member, but we do have a rigorous complaints procedure which can be downloaded by clicking the relevant link below.